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Deposit and cancellation policy

A 50% booking fee is required for all treatments booked online via the website. Appointment times are reserved especially for you! Being on time for your appointment is greatly appreciated to ensure you receive your full service and other clients are not inconvenienced.

 Please keep in mind that no shows or last minute cancellations would leave our professionals with empty appointment slot times that could have been utilised by another client. This is why we require a 48 hour advance cancellation notice for a refund or to rebook your appointment. For appointments cancelled with less than 48 hour notice the booking fee will be forfeited.

Please read the booking policy when booking online.


 It is responsibility of any clients running late to notify me as soon as possible so that they can be accommodated to the best of my ability. However, if you are more than 30 minutes late and a appointment cannot be rescheduled for that same day your deposit will be lost 



If for any reason, you are unhappy with the lash extensions treatment we are unable to refund your deposit as it covers your technicians time and products used. Please ensure your are booking the right styling for lashes pictures can be found in the gallery and your technician will be more than happy to show you pictures if you are still unsure. Please also take note every eye is different on each person so images are a guide to the type of look you will achieve in the treatment.

If for any reason you are unhappy with your aesthetic treatment please let the technician know as soon as possible.

 Pictures will be taken before your treatment and after as this is a requirement by our insurance provider. please understand we will manage your expectations for each treatment and will consult before we proceed.

We also have a no guest policy we cannot accommodate and extra persons during your treatment time so please arrive alone.




Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and So You Aesthetics Ltd. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of tis  Disclaimer Notice contained herein. Your statutory Consumer Rights are unaffected.   

Any rights not expressly granted herein are reserved automatically via our online provider. 

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